Anambra State Hydraform and Concrete Agency

Complaints

We value your feedback

How to Lodge a Complaint

At ASHCA, we are committed to providing excellent service. If you have a complaint about our products, services, or staff, we want to hear from you. Your feedback helps us improve.

Please follow these steps:

  • Contact our complaints desk via phone or email, or fill out the form below.
  • Provide as much detail as possible, including your name, contact information, and a description of the issue.
  • Our team will acknowledge your complaint within 24 hours and provide a resolution within 5 working days.

If you are not satisfied with the outcome, you may escalate to the General Manager's office.

Complaints Form

Submit a Complaint

Please provide your details and the nature of your complaint. All submissions are treated confidentially.

FAQ

Frequently Asked Questions

How long does it take to resolve a complaint?+

We aim to acknowledge complaints within 24 hours and provide a full resolution within 5 working days.

Can I lodge a complaint anonymously?+

Yes, you may choose to remain anonymous, but please note that providing contact details helps us follow up and resolve your issue more effectively.

What should I do if I am not satisfied with the resolution?+

You can escalate the matter to the General Manager's office via email or phone, and we will review your case personally.