Services · Office of the Secretary to the State Government, Anambra State

What We Do

Our Services

Comprehensive support for effective governance

Policy Coordination & Implementation

We monitor and drive the execution of all Executive Council decisions across every MDA, ensuring alignment with the state's development agenda.

Cabinet & Executive Council Support

We provide professional secretariat services, including agenda setting, minute taking, and follow-up on action points from council meetings.

Inter-Ministerial Collaboration

We facilitate joint planning and conflict resolution among ministries to ensure unified policy delivery.

Public Service Reforms & Training

We design and implement capacity-building programmes to enhance the skills and efficiency of civil servants.

Legislative Liaison & Bill Processing

We manage the transmission of Executive Bills to the House of Assembly and coordinate responses to legislative inquiries.

State Protocol & Ceremonial Events

We plan and execute official state functions, visits by dignitaries, and public ceremonies with the highest standards of protocol.

Citizen Complaints & Feedback Management

We operate a centralised system for receiving, tracking, and resolving citizen grievances and suggestions.

Records & Archives Management

We maintain secure and accessible records of all Executive Council proceedings, policies, and official documents.

Our Approach

How We Work

Every service we offer is anchored on three principles: transparency, efficiency, and accountability. Our team works closely with all MDAs to ensure that policies are not just made, but implemented with measurable impact.

We use a real-time monitoring dashboard to track the progress of Executive Council decisions, and we hold quarterly review sessions with Permanent Secretaries to address bottlenecks.

For citizens, our feedback platform ensures that every complaint or suggestion is acknowledged within 48 hours and resolved within 14 working days.

How We Serve You

Service Delivery Process

Receive Request

Citizens or MDAs submit a request, complaint, or enquiry via our portal or physical office.

Log & Assign

Our team logs the request and assigns it to the relevant officer or ministry for action.

Track & Resolve

We monitor progress using our dashboard and ensure timely resolution within set SLAs.

Feedback & Close

The outcome is communicated to the requester, and the case is closed with a satisfaction survey.